Calling MTN Nigeria customer care can be quite taxing at times but now in this post, you are going to find a straightforward route to get across a customer care agent.

On MTN customer care platform, subscribers are segmented. Yes, of course. That is to tell you that MTN valued loyalty seriously, thus segmented its customer service platform into about five but categorized into two: Premium and standard subscribers. The more you stay put with MTN, the more benefits you enjoy from the mobile operator.

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Customers on premium segment have direct access to speak with an agent after customers account balance has been provided, account recharge and change language options have been listed.

However, subscribers below the Premium segment finds it a bit difficult to get across to any agent, so they advised to follow the below steps for easy access to them:

How To Easily Reach Any MTN Customer Care Rep?

  • Dial 180
  • Press 5 for support
  • Press 0 to speak with a Customer Care Rep

Before now, it was option 9-6-0 after connecting to 180. Kindly drop you comment on your experience below.


  1. Please MTN i have problem receiving mtn network on my phone for about 2yrs now. I thought the cause was my phone then i have changed more than 2 phones yet the problem persisted. I have also moved from one environment to another yet same problem. Help me it is urgent! my phone number is 08064169948

  2. I think there’s a new method of contacting the MTN customer service now. The most simplest form is live chat via their official mobile app. Though you have to answer a few questions before they assist you. Thanks for sharing..