Updated: How to speak with an MTN Customer Care Rep without stress via 180

Calling MTN Nigeria customer care can be quite taxing at times but now in this post, you are going to find a straightforward route to get across a customer care agent.

On MTN customer care platform, subscribers are segmented. Yes, of course. That is to tell you that MTN valued loyalty seriously, thus segmented its customer service platform into about five but categorized into two: Premium and standard subscribers. The more you stay put with MTN, the more benefits you enjoy from the mobile operator.

ALSO READ: How To Move From MTN Free Facebook AutoFlex To Paid Mode Smoothly

Customers on premium segment have direct access to speak with an agent after customers account balance has been provided, account recharge and change language options have been listed.

However, subscribers below the Premium segment finds it a bit difficult to get across to any agent, so they advised to follow the below steps for easy access to them:

How To Easily Reach Any MTN Customer Care Rep?

  • Dial 180
  • Press 5 for support
  • Press 0 to speak with a Customer Care Rep

Before now, it was option 9-6-0 after connecting to 180. Kindly drop you comment on your experience below.

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  1. lekan says

    thank youuuuuu

  2. Homa Dimkpa says

    This was very helpful. Thanks

  3. tijani says

    Please I nid ur help I can’t access my playstore it’s telling me day dia is no connection to a reliable server

  4. Happiness Ihenacho says

    My phone was stolen and I want you to block or damage it. Imel: 356194081368863 , serial number A450207017f0003294 please help me


    I have problems with my phone, l can receive SMS messages but I cannot send and also I can receive email message but also I cannot send too. please help me to overcome this problem.

  6. Chukwu Ifeoma says

    Please MTN i have problem receiving mtn network on my phone for about 2yrs now. I thought the cause was my phone then i have changed more than 2 phones yet the problem persisted. I have also moved from one environment to another yet same problem. Help me it is urgent! my phone number is 08064169948

  7. Safe Milli says

    I think there’s a new method of contacting the MTN customer service now. The most simplest form is live chat via their official mobile app. Though you have to answer a few questions before they assist you. Thanks for sharing..

    1. Andre Falana says

      Yes. Thank you for the suggestion

  8. amarachi says

    I have been having issues retrieving my sim, I was not the one that registers my line. please help

    1. Andre Falana says

      Kindly go their office. Your physical presence and means if ID would be needed for re-registration

    2. Salamatu yakubu says

      I have send my nin number now ,I can’t call or send massage.i still send it again and MTN send me massage that they have updated I can’t make

  9. juliana says

    very very helpful. Thanks a lot

  10. Emma says

    Your Comment please help! I want to change my customer care 180 TO English please help me

    1. Andre Falana says

      Hello Emma, Thank you for your comment. Kindly dial 180, once the voice prompts start, press option 5 then 3 then 1 (English is 1)

      1. Jeeva Pillay says

        Hi – 180 continuously drop after showing dialing. Tried 5 times now.

        What next?

  11. Christabel says

    Tanx the steps were helpful as I got connected to a customer care immediately.

    1. Tellforce Blog Staff says

      Thank you

  12. friday ohikhuai says

    Thanks for the information

    I appreciate

  13. Adeshina comfort says

    My MTN sim have been stolen how do I block the sim my phone number is 07042963198

  14. Friday ohikhuai says

    How can I reach mtn customer care faster

    Kind help with details

  15. Friday ohikhuai says

    Thanks. I got it

    I appreciate

  16. O❤️R❤️I❤️T❤️O❤️K❤️E says

    I want to speak with customer service

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