Calling MTN Nigeria customer care can be quite taxing at times but now in this post, you are going to find a straightforward route to get across a customer care agent.
On MTN customer care platform, subscribers are segmented. Yes, of course. That is to tell you that MTN valued loyalty seriously, thus segmented its customer service platform into about five but categorized into two: Premium and standard subscribers. The more you stay put with MTN, the more benefits you enjoy from the mobile operator.
ALSO READ: How To Move From MTN Free Facebook AutoFlex To Paid Mode Smoothly
Customers on premium segment have direct access to speak with an agent after customers account balance has been provided, account recharge and change language options have been listed.
However, subscribers below the Premium segment finds it a bit difficult to get across to any agent, so they advised to follow the below steps for easy access to them:
How To Easily Reach Any MTN Customer Care Rep?
- Dial 300 (180 before now)
- Press 5 for support
- Press 0 to speak with a Customer Care Rep
Before now, it was option 9-6-0 after connecting to 300. Kindly drop you comment on your experience below.
thank youuuuuu
This was very helpful. Thanks
Please I nid ur help I can’t access my playstore it’s telling me day dia is no connection to a reliable server
My phone was stolen and I want you to block or damage it. Imel: 356194081368863 , serial number A450207017f0003294 please help me
I have problems with my phone, l can receive SMS messages but I cannot send and also I can receive email message but also I cannot send too. please help me to overcome this problem.
Please MTN i have problem receiving mtn network on my phone for about 2yrs now. I thought the cause was my phone then i have changed more than 2 phones yet the problem persisted. I have also moved from one environment to another yet same problem. Help me it is urgent! my phone number is 08064169948
I think there’s a new method of contacting the MTN customer service now. The most simplest form is live chat via their official mobile app. Though you have to answer a few questions before they assist you. Thanks for sharing..
Yes. Thank you for the suggestion
I have been having issues retrieving my sim, I was not the one that registers my line. please help
Kindly go their office. Your physical presence and means if ID would be needed for re-registration
I have send my nin number now ,I can’t call or send massage.i still send it again and MTN send me massage that they have updated it.now I can’t make
very very helpful. Thanks a lot
Your Comment please help! I want to change my customer care 180 TO English please help me
Hello Emma, Thank you for your comment. Kindly dial 180, once the voice prompts start, press option 5 then 3 then 1 (English is 1)
Hi – 180 continuously drop after showing dialing. Tried 5 times now.
What next?
Tanx the steps were helpful as I got connected to a customer care immediately.
Thank you
Thanks for the information
I appreciate
My MTN sim have been stolen how do I block the sim my phone number is 07042963198
Thanks
How can I reach mtn customer care faster
Kind help with details
Thanks. I got it
I appreciate
I want to speak with customer service
Please help me Stop all games, Music, Tones and video what so ever I don’t need more on my line. Thanks
Simply dial *447#, chose MY ACTIVE SERVICES and follow prompt.