MTN 3G Smart Feature Phone (Smart M561M3) Common Issues and Resolution

The MTN 3G smart feature phone (Smart M561M3) runs on KaiOS 2.5 Operating system and accepts dual SIMs. (Only MTN SIMs can be used in the SIM 1 slot). It is pre-installed with various apps such WhatsApp, Facebook, Twitter, YouTube and Google Maps, MyMTNApp, FM Radio, Google Assistant and also offers Wi-Fi, 3G, Bluetooth, GPS connectivity

The phone has two basic cameras, 1.3MP Rear Camera and Front Camera and a long battery life of 2000mAh battery. It is powered by the SC7731EF processor, has 2.4-inch screen, 256MB RAM and 512MB of storage.

Yes, the phone boasts an internal memory of 512MB but this is too low for its users to derive satisfaction, thus bringing on some issues during usage. Below are some of the common problems that erupts when using the phone.

Common Issues With The MTN 3G Smart Feature Phone (Smart M561M3)

And due to its relatively low internal memory, here are some of the issues experienced by its users:

  • Phone freezes
  • Key Pad freezes
  • Inability to download Apps
  • Phone suddenly power off and restart


To address the issues identified above, please note the following

  • It is advisable to use an external SD card and set as default storage.
  • You can delete some pre-loaded files in order to create space in the phone memory. If you cannot do this. Simply walk in to the nearest MTN customer shop for assistance.
  • If issue persists, the device should be book-in at the shop with all accessories. It would be sent to MTN regional technical office and would be contacted for collection when issue is resolved.

MTN 3G smart feature phone

Other Issues and Resolutions

Issues With Your Free 500MB Monthly For 6 Months

If you buy your Smart Feature phone from any of the MTN Walk-In Center or Office, you are entitled to 500MB for six 6 months. You can also read on How to activate the 500MB and resolve all issues with the activation here.

So, is you have any issue relating to the free 500MB monthly data for six- months, simply dial 180 (MTN customer care service number) or walk in to any of their offices.

ALSO READ: How To MTN Reach Customer Care Rep Without Stress Via 180

How To Installing WhatsApp On The MTN 3G Smart Feature Phone (Smart M561M3)

For Smart Feature Phone that do not have WhatsApp pre-installed, please download from Kai Store using internet connectivity – no account creation or user ID is required.

How To Factory Reset The MTN 3G Smart Feature Phone (Smart M561M3)

How to reset the MTN smart feature phone (Smart M561M3) when it freezes on MTN or KaiOS logo:

  1. First off, power off the phone
  2. Then press the right arrow key + power button and hold until the boot mode is entered.


  1. Click the power button to open the menu
  2. Use the down arrow key to scroll down to wipe data /factory reset and press the center key.

You can also “factory reset” the phone from the device menu but this option may not be available since the menu is inaccessible.

WARNING: All files saved on the device will be wiped if a “reset” is carried out- always seek customer’s permission before carrying out any form of reset or “Device format”.

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  1. Nura says

    Is there any way to unlock and use another SIM card for 3G

    1. Tellforce Blog says

      For now, non that I know but that will surely be discovered. Or may be discovered already.

  2. Omone says

    Good day everyone and Merry Christmas

    My MTN Smart phone froze for a while, then it showed “no service “ for over 12 hours.
    I removed the SIM card, placed it in another phone, the network service showed.
    Placed another Mtn SIM card in my phone , it showed “no service “
    What do I do? I just got it 3 days ago

    1. Andre Falana says

      Sorry for that Onone. Kindly return take the phone to any MTN walkin center as many cases of such has lately been reported and have been resolved.

  3. Omone says

    Thanks a billion

  4. luu says

    hello, i have an issue with resetting mtn smart s, we have had several complains regarding the device , it does not show menu app and when trying to rest with right key+ power button it gets stuck on the alert sign. please assist

    1. Andre Falana says

      Kindly take the device to the nearest MTN office for easy accessibility by Engineers

  5. project topics says

    Thanks very much, for the information on the Mtn smartphone, It’s so helpful.

  6. Brighton says

    Hie my second slim slot is not getting g acess ,
    i own mtn smart model m561m3 sm2 network problems

  7. Collins says

    My MTN SMART is writing no servicf,what should i do?

  8. Nera says

    Good , I’m having a mental breakdown over my mtn smart, its less than a year since I started using it, love the phone BTW but since three days ago. I couldn’t access my messages, it all seems to be wiped and I can’t send new messages, and turns out I wasn’t also receiving new messages. I can’t my contacts either, it keeps saying loading contacts and when someone calls the name doesn’t show. I’m frustrated I don’t know what to do. I’ve removed the sim, I even have an sdcard yet nothing is working.

    1. Andre Falana says

      I am so sorry for all these. Kindly take it to any MTN office close to you

  9. Akinade says

    Good afternoon
    I bought my MTN smart phone 3 days ago and while I was using it, it froze for a while but I was able to remove the battery and switched it on. So, it’s now okay
    My question is, hope it won’t happen again next time?

  10. Lenity David says

    Am lenity , I charged the phone while removing it the phone off and since then my engineer check for the fault but there is no fault he said . sorry what is the next remedy. Coz I need it.

    1. Andre Falana says

      Hello, Sorry for the issue. Kindly take it to any MTN office close to you.

  11. Esther Kujore says

    Good morning
    My MTN smart kaios has frozen for almost a year now. The only thing the phone does is to unlock and after that nothing else, it goes blank. Please what can I do to bring it back to life?

    1. Andre Falana says

      Sorry for the disappointment. Kindly take the device to any MTN office close to you. I believe they will help you out there.

  12. Aejay Haiba says

    Please those it support gmail bcoz almost all my contacts are in my gmail i most access my gmail to get to my contacts, please those it support gmail?

    1. Andre Falana says

      Hello Haiba, Yes, you can transfer your gmail contact to it. To do so, please visit this link below;

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