47 Google Play Store Error Codes You Face And How to Fix Them (Part 1)

By Andre Falana On Nov 20, 2017

Google Mistakenly Roll Out Android 11 Beta Update

Google Free Wi-Fi is Illegal in Nigeria, says NCC

Ever had problem with downloading an application you find
interesting, only to get an annoying error message holding seemingly random
numbers from Google Play Store. We have some of the most
common Google Play Store errors, their meaning and how to solve them.

47 Google Play Store Error Codes You Face And How to Fix Them (Part 1)

The resolutions stated for the errors described below are based
on the experiences gathered from people. If experience any other problems with
Google Play, kindly feel free to share your experiences via the comments form
below.

1. Google Play – Error
DF-BPA-09 ‘Error Processing Purchase’

Problem

Google Play Error Processing Purchase DF-BPA-09 occurs quite
often when trying to download an app. This problem won’t go away if you
simply try downloading again, so you’ll need to go into the settings.

Solution

The problem is not due to individual users, but to Google Play
itself, so we’re hoping it will be fixed in the near future. In the meantime,
here is what you can do:

Go
into the Settings of your device
Tap
on Apps or Applications Manager (the
name varies depending on your device).
Swipe
to the All column.
Scroll
down until you see Google Services Framework
Finally,
choose Clear data and then OK.

If this doesn’t work, go on to the Google Play site on your
PC and install the app that is giving you issues on your smartphone or tablet
from there. When you go back to your device, the install should work.

2. Google Play – Error
DF-BPA-3

Problem

The cause of this error comes from Google servers
themselves. First, we will tell you that waiting is a great solution, but
other solutions work for some users.

Solution

Open
the Google Play Store on the web (use a PC, for example)
Then
choose an application install it on your Android, which should
logically send you the infamous error [DF-BPA-30]
Get
back on your smartphone and try the download, which should now be
operational again

Otherwise, you can try to delete the data or clear the cache of
“Google Play Services”.

3. Google Play – Error retrieving information from server

Problem

This error message often appears when updating or downloading an
app. Google’s servers are unable to retrieve information from your Google
account. You can delete and re-register, but wait a few hours to see if
the problem persists. Sometimes it’ll just take care of itself.

Solution

Go
to the Settings> Accounts> Google ‘to delete your Google
Account’
Once
this is done, you must reboot your device, then re-synchronize the account
Finally,
open the Settings> Applications> All> Google Services Framework. Inside, you must
click Options ‘Clear Data’ and
‘Force Stop’

4. Google Play – Error
DF-DLA-15

Problem

Downloading an update or an application may fail with this error.

Solution

The first thing to do is to clear the cache and data of the Play
Store app. To do this, go into the Settings, tap Applications and look for the Play Store and you
can delete the cache and data. On some smartphones, you must enter
the Storage tab to see this option.

This should fix the problem but if it persists you have
to go to your account settings and delete your phone’s Google account.
Once you’ve done that you just need to go back in and reinsert it.

5. Google Play – Error rh01

Problem

Error retrieving information from server.

First solution

Go to Settings > Apps >
All > Google Play Store and select both Clear data and Clear cache. Do
the same for Google Services Framework.

Second solution

Remove and re-add your Gmail account, restart your device and
then re-add your Gmail account.

6. Google Play – Error rpc:s-5:aec-0

Problem

Error retrieving information from server.

Solution

Go to Settings > Apps > All
> Google Play Store and select Clear cache and Uninstall updates. Do
the same for Download Manager and Google Services Framework.

7. Google Play – Error BM-GVHD-06

Problem

This error appears when you want to use Google Play card. The
problem seems to exist in several countries.

Solution

First, try restarting your device and try again. If the
problem persists, go to Settings> Applications> Play Store> Force Stop> Uninstall updates. The
Play Store will then return to its original version and the problem
should be gone.

8. Google Play – Error rpc:aec:0]

Problem

You can’t download an app.

Solution

Remove your Google account. Remove all synced accounts. Go
to Settings > Apps > All > Google Play Store and
select Clear data. Restart your device and try again.

9. Google Play – Error RPC:S-3

Problem

Can’t download an app.

Solution

Remove Google account and re-add it, or try an alternate
account.

10. Google Play – Error authentication required

Problem

Strangely, this problem is quite common on Android devices. But
rest assured, we have three possible solutions to deal with it. One
of these tips should resolve your problem.

Solutions

Enter the Accounts tab in the settings of your
phone. Then remove the Google account and add it again. If
everything works after this then it was a simple little error that’s sometimes
displayed after an update.

Go into your Settings, tap Application manager then go into the Google Play
Store. Delete the data from this menu (you can also clear the cache).

Maybe the problem is not really in your authentication, but
the Play Store itself. In this case, you only have to go to application
settings (Settings> Applications),
search the Play Store and click Uninstall updates. Maybe
you need to disable the Play Store to get to this started. That way you
get the version of the Play Store that you had when you purchased the phone,
you just have to update it and then re-register.

11. Google Play – Package File Invalid

Problem

Play Store error.

(adsbygoogle = window.adsbygoogle || []).push({});

First solution

Go to Settings > Apps >
All and select the app that’s causing the problem,
then select Clear cache and Clear data. Try again in Google Play Store.

Second solution

Install app through Google Play Store website.

Third solution

Disable Wi-Fi and download or update the app using mobile
network data.

Fourth solution

Go to Settings > Apps > All
> Google Play Store and select Clear cache and Clear data. Do
the same for Google Services Framework.

FIfth solution

Remove your Google account, restart your device, re-add your
Google account and try again.

12. Google Play – Error 8

Problem

This error occurs when you want to download an application and
the download stops.

Solution

Make sure you have Google Play Services installed. If the
problem persists, go to the application list and enter Google Play Services
and disable the application. It will then ask if you want to restore
the factory settings, you will just have to confirm. If this does not
solve the problem, you should contact Google support.

13. Google Play – Error 18

Problem

Error 18 has been around since late 2015 and happens when you
want to reinstall an application that you already had in the past. There
is no quick fix to this problem, but some tricks can sometimes help.

Solution

After going on several forums, it seems that some users were
able to resolve error 18 by disconnecting and reconnecting the SD or
microSD memory card. But it does not appear like it works for all
users. If the problem persists, you can try to contact Google’s online support. The
final and drastic solution is an Android reset.

14. Google Play – Error 20

Problem

This problem occurs when installing or updating an Android app.

Solution

To resolve this error, you must be rooted since you need to
access a file named ‘smd2tmp1’ found in / mnt / secure / asec /. If your
mobile is rooted, you can delete this folder this should permanently
resolve the problem.

If you don’t want to root your device, there is another
solution. Delete the file / data / data of the application that caused you
problems. Use file explorer to access the folder. For this, I suggest
you check out our best file managers for Android article.

15. Google Play – Error -24

Problem

Unknown.

Solution

You need a root manager to solve this one. If you have one,
navigate to Data/data. In that folder,
locate the package name of the app causing trouble (this can be found by
looking at the URL of the app on the Play Store website). Delete the entire
folder. Try reinstalling the app.

16. Google Play – Error 101

Problem

Can’t download app as there are too many currently installed.

Solution

Uninstall old and unused apps.

17. Google Play – Error 103

Problem

This is a mysterious kind of problem and occurs
when Google Play thinks an application is compatible with a device, but is
not. Clearly, the Play Store tent installation, but cannot. Suddenly, the
103 error occurs and recurs on all your other devices, including those that are
compatible – what a nightmare.

Solution

Generally, you have nothing to do on your side since this error
will solve itself after a few hours. The cause of the problem? An
application signature concern. If you have developer knowledge, you
can try to resolve it by signing the application again with the JDK tool 1.6+
release. If the error persists more than 48 hours, contact Google Support.

18. Google Play – Error 110

Problem

The application cannot be installed.

Solution

Head to Settings > Applications >
All > Google Play Store > Clear cache. If the problem
persists, try downloading the app from the Play Store website.

19. Google Play – Error 194

Problem

This error happens when you try to download games or
apps from the Google Play Store.

Solution

One fix for this issue is to clear the cache data for Google
Play Services and the Google Play Store.

Go
to Settings > Apps or Application Manager
Scroll
across to All and then down to
the Google Play Store app.
Open
the app details and tap the Force stop button.
Next
tap on the Clear data button.

Now repeat the process above but replace Google Play Store with Google Play Services at step two and then attempt
your download again.

If that doesn’t work, don’t worry, the issue has now been
resolved and a fix is being rolled out in the next version of the Play
Store app. Just make you have the latest Google Play Store APK and you
shouldn’t experience this error again.

20. Google Play Error – 403

Problem

The download is impossible and the request is ‘forbidden’. This
usually happens when two Google accounts are used to buy applications on one
device.

First solution

Go the Google Play Store with the correct Google account.
Uninstall the application in question. Try to get the app from Google Play
again and click the purchase button.

Second solution

Clear the proxy you have possibly set up, by going into
the Settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN,
which stands for Access Point Name and hit Clear Proxy Option.
You can always reinstate the proxy afterwards.

Go to Settings > More networks > Mobile networks > APN,
and hit the Clear proxy option.

Third solution

Another solution would be to erase your entire search history
which you can do in the Play Store itself by choosing the Settings button. Next, select Clear search history.

Fourth solution

Try creating a new Google account and using it instead for the
Play Store. Go to the Google Play, and select the menu button again. Then
select Accounts and choose the New Gmail account. Then reinstall the app.

21. Google Play Error – 406

Problem

Apps cannot be downloaded. This particular error can occur if
you’ve reset the Google account you used to register on your phone, if you’ve
restored your device to its factory settings, or if you’ve registered a
new account on your phone.

Solution

A classic clearing of the cache will hopefully do the trick. Go
to Settings > Applications > All > Google Play Store
> Clear cache.

Otherwise, try again on a different network connection.

22. Google Play – Error 413

Problem

Downloading applications or updates is impossible. If you use a
proxy, remember that it may cause problems with the operation of the Google
Play Store.

Solution

In Settings, find Apps (or Application manager),
then swipe to All. Scroll down to Google Services and tap on Clear data and then Force stop. Do the
same with the Google Play Store app and clear the cache from your internet
browser.

(adsbygoogle = window.adsbygoogle || []).push({});

23. Google Play – Error 481

Problem

There is an error with your Google Play Store account.

Solution

Remove your account and login in with an alternate account.

24. Google Play – Error 491

Problem

Downloads and updates impossible.

Solution

Remove your Google account by going to the Settings for your device, then Accounts and Google. Hit Remove account. Reboot your Android and add the account
once again. Next, in the Settings, go
to Apps and swipe to All.
Scroll down to Google Services, then click Clear data and finally Force stop.

25. Google Play – Error 492

Problem

It’s impossible to install an application because of the
Dalvik cache.

Solution

Under Settings, find Apps, then swipe to All and scroll
down to Google Services. Here, select Clear data and then Force stop. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik
cache. To do this, enter the custom recovery mode (only if you have root).
Another solution is to complete a data wipe/factory reset. This option applies to all users and can be done in recovery
mode. Beware, it will wipe your data so make sure you have backed up everything you wish to
keep.

26. Google Play – Error 495

Problem

Problem downloading or updating apps from Play Store.

Solution

Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data.
Delete data from Google Services Framework as
well (note: this will assign a new Google ID to your
device, as if you had factory reset it, meaning your Google apps may
temporarily act up afterward).

Delete your Google account on the device, reboot your phone and
re-add your Google account in Settings > Accounts > Add
Account > Google Account.

27. Google Play Store – Error 497

Problem

Difficulty updating installed apps

First solution

Clear out your Play Store data. Go to Settings > Applications > All > Google Play Store and
hit Clear cache, Clear data and Uninstall updates.

Second solution

Disable your SD card, if you have one. Go to Settings > Storage > Unmount SD card.

Third solution

If your phone is rooted, you can delete the app’s APK and
reinstall it. To do so, open up Root Explorer, or a similar application, and
navigate to System / app > Mount R / W > Delete
application. Or you can play it safe and rename the offending
APK to to something like GoogleSearch.apk.backup, so you can revert it if
anything goes wrong.

28. Google Play – Error 498

Problem

Interruption of downloads from the Google Play Store.

Solution

The problem is that the cache of your device is full. Delete
unneeded applications and files. Restart your smartphone in recovery mode by
pressing the volume down, power and home buttons (for Samsung devices), or
volume down and power (for most other devices).

This mode provides a few more options. Select Wipe cache partition by navigating between options
with the volume rocker. Confirm using the power button.

29. Google Play – Error 501

Problem

If you can’t open the Google Play Store or perform
downloads, then surely you have the 501 error.

Solution

To fix it, you must go to the Settings, then open
these two applications: Google Play Services and Play Store – then you have to tap Clear Cache. Once you have done this, go
into Accounts and delete your Google Account. Then
restart your phone, input and synchronize your Google account again, then let
your phone sit for five minutes without touching it. After these
five minutes are over, the 501 error should not bother you anymore.

30. Google Play – Error 504

Problem

App could not be downloaded due to an error.

First solution

The usual, please: go to Settings > Apps > All
> Google Play Store and Clear cache and Clear data. Also Clear cache and Clear data for Google Services Framework.

Second solution

Try removing your GMail account

31. Google Play – Error 505

Problem

Two or more apps with duplicate permissions

Solution

You need to find out what app has the same permissions as the
one you’re trying to install and uninstall the problem app. To do this, find
the APK file for the app you are trying to install and attempt to restore the
app using a Lucky Patcher backup.
The tool should present a window alerting you to which app is producing the
conflict. This is the app you need to uninstall.

32. Google Play – Error 905

Problem

You have problems downloading apps or installing new updates
correctly.

Solution

Go
to the Settings> Applications> All
In
the Application page of the Google Play Store,
select Uninstall updates
Wait
a few moments until the un-installation is done
Reinstall,
restart the Google Play Store. The error should be gone

33. Google Play – Error 906

Problem

This problem mainly occurs on the HTC One M8 and M9. This
often occurs when downloading or updating an app. Errors 907 and 963
are similar and resolved in the same way.

Solution

With problems downloading and installing the application, you
must clear the cache and data of the Play Store app. If that does not
work, uninstall the updates. If it still does not work, turn off your SD
card by going to Settings> Memory / Storage). Return to
the Play Store and try to install the app. If the problem persists,
you probably have your app on an external card to transfer it to the internal
memory. Then you can send it to the SD card once the application is
installed.

34. Google Play – Error 907

This problem is identical to Error 906.

35. Google Play – Error 911

Problem

You can’t download an app.

First solution

Go to Settings, Apps, then swipe to All and scroll
down to Google Services. Here, select Clear data.

Second solution

If you’re on Wi-Fi connection requiring a web page login, ensure
you are still logged in.

Third solution

Try another Wi-Fi network.

Fourth solution

Switch from Wi-Fi to mobile network data services. Only do this
if you are comfortable using up data on your mobile plan.

36. Google Play – Error 919

Problem

Downloading the app works but it does not open once downloaded.

Solution

There is simply no more space on your Android. Eliminate all
unnecessary data, such as music, videos or large applications.

37. Google Play – Error 920

Problem

You can’t download an app.

First solution

Turn your Wi-Fi off and back on again, and then try to download
or update the app in question.

Second solution

Delete your Google account, restart your device and add your
account back again in the app Settings. You
could also try using an alternative account.

Third solution

Go to Settings > Apps >
All > Google Play Store and select both Clear data and Clear cache and
finally Uninstall updates. Restart your device, open
Google Play Store and try to download the app again.

38. Google Play – Error 921

Problem

You can’t download an app.

Solution

Try deleting the cache of the Google Play Store application. If
this doesn’t work, delete all the Play Store application data, but please be
advised that this will consequently delete all the settings that you’ve already
made. As a last resort, remove your Google account, restart the device and
enter it again.

39. Google Play Error – 923

Problem

The download is impossible: error while syncing your Google
account or insufficient cache memory.

Solution

Remove your Google account and delete any useless applications
that are taking up space. Next, reboot your device in recovery mode.
Select Wipe cache partition and start your device as
usual. Don’t worry, your personal data won’t be deleted. Set up your Google
account once again.

40. Google Play – Error 924

Problem

Usually occurs when trying to download larger applications. The
app downloads, but the error message is displayed, saying the installation was
unsuccessful do to an error

Solution

Head to Settings > All > Google
Play Store > Uninstall updates. Once you’ve done this, try
downloading the problem app again.

(adsbygoogle = window.adsbygoogle || []).push({});

41. Google Play – Error 927

Problem

The download is impossible because an update of the Play Store
is in progress.

Solution

Wait a few minutes until the Google Play Store is completely
upgraded. If the problem persists, go to Settings, then Apps, swipe to All and locate
the Google Services. Tap on Clear
data and then Force stop. Do the
same with the Google Play Store application.

You have probably guessed by now that there is a standard way to
alleviate some of these errors, so if you’re experiencing a
different problem to those mentioned above, you could try following the
same steps. Always be careful when wiping your data or doing a factory/data
reset, because this will get rid of your saved pics, files, contacts, and
so on, so make sure you back up all your data beforehand.

42. Google Play – Error 940

Problem

Application cannot be download

Solution

It could be as simple as restarting your device. If this doesn’t
work follow these steps:

Go
to Settings > Applications > All > Google Play Store
> Clear cache
Go
to Settings > Application > All > Downloads / Download
manager > Clear data
Do
the same for ‘Google Services Framework’, ‘Google Apps’, ‘Google
Hangouts’, ‘Checking Service’. Some users report needing to clear the data
on Chrome.

43. Google Play – Error 941

Problem

Interruption during update.

Solution

Go to Settings > Apps > All
> Google Play Store and press Clear cache and Clear data. In the
same place, scroll down to Download Manager and
press Clear cache and Clear data for
that too. Try the update again.

44. Google Play Error – 944

Problem

This error pops up when you’re trying to update apps
and seems to occur when the Google Play Store is down, or there is some
sort of server error.

Solution

Try updating the app later. It appears to be a temporary problem
on Google’s end, so will just have to wait it out.

45. Google Play – Error 961

Problem

Problems when installing Android apps from the Play Store.

Solution

First, get a refund from the Play Store, which you can do within
15 minutes of purchasing. To do this, select the repayment option in the Play
Store. Next, go into the Settings of
your device and choose Applications and
swipe left until you see All apps. Now
scroll down to Google Play and choose it.
Here, select Clear cache. If the problem
persists, choose Clear data as well.

46. Google Play – 963

Problem

Occurs predominantly on HTC One M8 and M9 devices when trying to
download or update an app through the Play Store.

First solution

Head to Settings > Applications >
All > Google Play Store > Clear cache. Go back to the
previous screen and to the previous screen then select Downloads / Download Manager > Clear data.

Second solution

Settings > Applications > All > Google Play Store >
Uninstall updates; go back to the previous screen, then Google Play Services > Clear data.

Third solution

Disable your SD memory card. Go to Settings > Storage > Unmount SD card > OK. Head
back to the Play Store and try downloading or updating the app again. If it
works, head back to Settings > Storage >
Mount SD card.

Fourth solution

Move the app to your device’s internal memory. Go to Settings > Applications > All > (app causing the problem)
> Move to internal memory. Head back to the Play Store, try
downloading or updating the app again, and if it works, move it back to the SD
card.

47. Google Play – Error 975

The good news is that this error is rare. The bad news is
that there are no solutions at the moment. In the meantime, you
should contact Google support.

If you ever come across any other Play Store problems? Let us
know in the comments below.

Click HERE for PART 2

Thanks to Androidpit