MTN Nigeria has introduced a new service called InstaVoice (Voicemail) Service. The new service offers MTN subscribers the ability to receive voice messages from callers in cases their phone is switched off, not reachable, busy or not answering.

Who Is Eligible For The Service?

The InstaVoice Service is available to all MTN customers on Prepaid and Post-paid plans.

How To subscribe To InstaVoice Service

You do not need to subscribe to the InstaVoice Service as all MTN lines are provisioned on the service hence there will be no need to send any code to subscribe and will not be charged for being on the Service.

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How It Works

Below is the analysis on how the InstaVoice service works;

When “A- party” calls “B -party” who is active on InstaVoice and is not reachable, switched off or out of network coverage, “A- party” will hear the prompt:

“The number you are calling is switched off/busy/not answering. To send an InstaVoice message at regular call charges, please stay on the line, otherwise hang-up now… At the tone record your message”.

At the tone, the Caller will record the message and hang up. The Voicemail is sent after the Caller hangs up and normal call rates will be charged for sending Voice messages.

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How To Stop Receiving InstaVoice

To stop receiving InstaVoice, simply dial  ##004# from their mobile phones for free.

Others Things To Note About The Service

Below are other things to note about the InstaVoice Service;

  • Both on-net and off-net lines can leave Voicemail Messages for Provisioned lines and the service will be accessible to customers as long as their SIM is valid.
  • You can listen to your voicemails by dialing 400 from their phones whenever their phone is available.
  • Receiving and listening to Voicemail is FREE i.e. when you receive an SMS notification, you will not be charged for listening to the message.You will only be charged normal call rates when you SEND voice messages.




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