Multichoice unveils “easy to install” decoder app
“It sounds simple, but what the application does between those times is to assign an installer, notifies the customer who that installer is and agrees on the time to set his TV up.
“The application can also relay signal feedback to the installer all the delay pictures. It shoulders the responsibilities,” he said.
Esong said that the application could be used by both new and existing customers of the Pay TV.
“The application takes the stress off the customers. They can easily call in for the fault and within a short time have it rectified.
”It is a user friendly application with little steps to follow, just like a phone application,” he said.