FAQs On Access Y’ello Account (AYA), Formally DYA

Following the acquisition of Diamond Bank PLC by Access Bank PLC, it is expected that there would be change in mode of operations and rebranding of products and services. One of the services rebranded is the MTN Diamond Y’ello Account, now called MTN Access Y’ello Account (AYA).

And What was MTN Diamond Bank Y’ello Account About?

MTN Diamond Bank Y’ello Account a banking platform that enables users to carry out their Diamond Yello account transactions with just the use of short codes listed in this post.

Diamond Y’ello Account (DYA) came into existence through the Partnership Between the two giants from each of their sector – MTN from telecom industry And Diamond from the banking system.

You can read more on Diamond Y’ello Account HERE.

Now that Access bank has taken over the service, we have decide to bring you some Frequently Asked Questions (FAQs) about it. Below are the FAQs;

FAQs On Access Y’ello Account (AYA)

Question: What is Access Y’ello Account (AYA)?

Access Y’ello Account (AYA) is the new name for Diamond Y’ello Account (DYA).

Question: Will I be able to use the *710# menu to open a new Access Y’ello Account?

Yes, you will be able to open a new Access Y’ello Account using the *710# menu.

Question: Will I still be able to open accounts using the *901# menu?

Yes, you will be able to open accounts using the *901# menu.

Question: Will I be able to carry out AYA transactions using the *710# menu?

Yes, you can still carry out AYA transactions using the *710# menu.

Question: Will I be able to carry out AYA transactions using the *901# menu?

Yes, you will be able to carry out transactions on AYA using the *901# menu.

Question: Are there any changes on the *710# platform?

Yes, there are changes on the *710# platform.

You now have more options (added to the previously existing ones) on the *901# menu under “other services”. Also, AYA accounts now have 4 Tiers:

• Access Y’ello Accounts Wallet: For those opening their accounts using *710# or *901# without a BVN.
• Access Y’ello Account Regular Tier 1: For those using only BVN to open their accounts.
• Access Y’ello Account Regular Tier 2: For those using BVN and a verifiable means of identification to open their accounts.
• Access Y’ello Account Regular Tier 3: For those using BVN, a valid means of identification, and a utility bill to open this account.

In line with CBN policy, transaction limits for all tiers of existing savings accounts apply.

Question: How do I migrate to the next tier to increase my transaction limit?

Simply visit any Access bank branch with your valid means of identification, BVN, and utility bill.

Question: What are the added advantages on the revamped Access Y’ello Account?

You can now be profiled for cards, loans, make bill payments, transact and resolve issues at any Access Bank branch in real time etc.

Question: How can I carry out a PIN reset on my Access Y’ello Account?

Simply dial *901*0# or *710*0#, select the “No Debit Card” option and follow the prompts.

Question: How can I get a debit card?

Dial 07003000000 to make your request and visit any Access bank branch of your choice to collect the card.

Question: What is the maximum single transaction limit?

You can only transfer a maximum of N20,000 per transaction and a daily cumulative transfer of N50,000 (without BVN) and N200,000 (with BVN).

Question: What can I do to transfer above N20,000 in a single transaction?

Simply migrate your account to a higher tier and request for a token at any Access bank branch.

Question: How do I resolve my complaints?

Dial 07003000000 or visit any Access bank branch closest to you.