Home Telecoms NCC Unveils New Unified Short Codes For All Mobile Networks

NCC Unveils New Unified Short Codes For All Mobile Networks

The Nigerian Communication Commission (NCC) has released harmonised shortcodes which would allow users of any mobile network in the country to recharge, check account balances and carry out other services.

NCC

 

The objective of the harmonization is to bring balance into the licensing and utilization of short codes in Nigeria which presently needs proper alignment with the requirements of International Telecommunication Union (ITU) and International best practices.

New Unified Short Codes For All Mobile Networks

The codes include;

  • 300 which is the harmonised code for Call Centre/Help Desk on all mobile networks
  • 301 for voice Mail Deposit
  • 302 for Voice Mail Retrieval
  • 303 for Borrow Services
  • 305 for STOP Service
  • 310 for Check Balance
  • 311 for Credit Recharge.
  • 312 for Data Plan Activation
  • 321 for Share Services
  • 323 for Data Plan Balance
  • 996 for Verification of Subscriber Identity Module Registration/NIN-SIM Linkage.

2442 was retained for Do-Not-Disturb unsolicited messaging complaint management, while the common code, 3232, is also retained for Porting Services, otherwise called Mobile Number Portability.

NCC Unveils New Unified Short Codes For All Mobile Networks

The NCC has directed the mobile network operators to commence the implementation of the approved harmonised codes with May 17, 2023, being the deadline.

NCC Director of Public Affairs, Reuben Muoka, said the new policy is in line with its consumer-centric approach to telecom regulation.

The statement read; “This means that the code for checking airtime balance is the same across all mobile networks for the same function, irrespective of the network a consumer uses.

“With the new codes, the telecom consumers using the over 226 million active mobile lines in the country, can now use the same codes to access services across the networks.

“The old and new harmonised shortcodes will run concurrently up until May 17, 2023, when all networks are expected to have fully migrated to full implementation of the new codes. The period between now and May 17, 2023 is provided by the NCC to enable telecom consumers to familiarise themselves with the new codes for various services.

“The initiative, which is in line with NCC’s regulatory modernisation programme, is essential to make life much easier for telecom consumers, as it is now easier for Nigerians to memorize single codes for various services across all mobile networks they may be using, thereby improving consumer quality of experience.

“In addition, the new policy will provide an opportunity for licensees in the Value-Added Services segment of the telecoms sector to be able to use freed-up/old codes for other services, as well as enhance cohesive regulatory framework in keeping with world-class practices.”

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