What is the MTN Community? MTN Community is a virtual community that acts as an information center where members can post, comment on discussions, collaborate, and give advice, on MTN products and services.
MTN Community: Everything You Should Know
Q: Where can I find the MTN community?
Users can access the MTN Community application from www.mtnonline.com > Personal > Support > Community
Q: When can I become a full member of the MTN Community?
You become a member when you create an account by using the Sign Up button from the menu and provide your email address, first name, last name, create your password, and accept the terms and conditions.
Q: Why should I join the MTN Community?
You enjoy the following benefits when you join the MTN Community;
- Speedy resolution of peculiar issues with products and services.
- Accurate hands-on/practical answers to queries.
- A platform for building trust and familiarity among customers.
- Minute delays and no unnecessary callbacks.
- Little time spent on hold or fetching required information.
- Readily available additional information to help you make the most of products, services, and promos.
Q: What can I do as an unregistered member?
- Search for existing content i.e., posts by other users or articles on the community platform
- Rate or give feedback on a post.
- Like a post
Q: How does the MTN community work?
- Launch the application or platform,
- Ask a question
- Rate or give feedback on a post
- Like a post
To do more you need to;
- Create a profile and complete the initial setup process by validating the email address provided, so you can;
- Proffer a HELPFUL reply to a posted problem/question
- Take on Periodic Task
- Create Educational/ User tips
- Get In community followership
- Get Social media followership
- Receive In community mails
- Earn and redeem points
- Take surveys.
Q: What information can I find in the Community?
- Information on MTN products and services (Devices, data, apps, roaming, calls, and business)
- Hacks and guides for using modem and Dongles, Smartphones and Tabs and Apps
- Quick resolution tips on MTN products and services (Voice, data, SMS, VAS, and Roaming)
Q: What can I do within the Community?
- Search for solutions or get information on MTN products and services through existing posts (without logging in or creating an account)
- Ask a question(s)
- Create a User account
- Create posts, like a post, reply to a post, report or flag a post, follow posts
- Receive In community mail: mail communication within the community
- Follow a community member within the community
- Create Educational/User tips
- Get rewards: earn points and redeem points
- Enjoy social media follow
- Follow a community member within the community
- Picture upload
Q: What information can I use to set up my profile?
You can use the Sign Up button to provide your profile details which include;
- Name:
- Username:
- Email address:
- Password
Q: Who can belong to the community?
Any MTN subscriber.
Q: Are activities in the community moderated?
Yes, by the Community Managers and Administrators.
Q: Can I be banned from the community?
Yes, when offensive words and terms are used or when the guidelines are breached. This prevents users from logging into the community temporarily.
Q: Do I get unbanned?
A ban may be lifted to allow banned users to log in and continue to use the community after defined rules and conditions have been met.
Q: Do I get points or rewards for helping other community members?
Yes, this is categorized based on the levels attained.