MTN Auto Topup (Auto Recharge) is a service that automatically recharges your line when it falls below a predefined threshold. It allows subscribers to set up automatic airtime recharge as soon as their airtime gets below a specified threshold and terminates after set maximum airtime has been received.
The service enables the Prepaid Customer to automate their need for constant recharge of airtime by either opt-in for automatic airtime recharge or scheduled airtime recharge.
MTN postpaid subscribers with Auto Topup, are able to schedule airtime for settling their postpaid bills at a specified day and time in a month.
Why Do I Need MTN Auto Topup?
- It is faster, easier, and enables customers to monitor their airtime recharge expenditure.
- MTN Auto Topup saves time and curbs the possibility of losing airtime
- Customers can show love to their family and friends by setting up profiles that match their individual needs.
- Helps to manage customers spending by allowing them set daily, weekly or monthly maximum recharge limit.
How To Access MTN Auto Topup
The MTN Auto Topup application is accessible here.
FAQS on MTN Auto Topup (Everything You Need To know)
WHAT IS MTN AUTO TOPUP?
MTN Auto Top up is a service that automatically recharges your phone when it falls below a predefined threshold.
WHY SHOULD I USE MTN AUTO TOPUP?
Because it is faster, easier, and enables you to monitor your airtime recharge expenditure. MTN Auto Topup saves your time, curbs the possibility of losing airtime, helps you manage your spending by allowing you set daily, weekly or monthly maximum recharge limit, and enables you show love to your family and friends by setting up profiles that match their individual needs.
WHAT IS AN AUTO TOPUP PROFILE?
An Auto Top up profile consists of a defined threshold, a top-up amount, a budget and a cycle for a particular phone number.
WHAT IS AN AUTO TOPUP THRESHOLD?
An Auto Top up threshold is that minimum amount your account balance gets to before the system triggers an Auto Topup. It is your point of need.
WHAT IS AUTO TOPUP AMOUNT?
Auto Top up amount is the specific amount you want Auto Top up to credit your phone at the point of need.
WHAT IS AUTO TOPUP LIMIT?
Auto Top up limit is the maximum amount of recharge that cannot be exceeded within a period of time.
WHAT IS AUTO TOPUP CYCLE?
Auto Top up cycle is the predefined time period for your Auto Top up limit.
CAN ANYONE USE MTN AUTO TOPUP?
Yes, provided you furnish relevant bank account details and you have sufficient balance in your bank account.
WHAT IS INSTANT TOPUP?
Instant Top up is a direct top-up request to recharge your device promptly.
HOW TO ACTIVATE AND DEACTIVATE AUTO TOPUP PROFILE?
You can choose to deactivate or activate your Auto Top up profile at any point in time by simply clicking the Deactivate/Activate action button in your Auto Topup profile view.
HOW DO I EDIT MY AUTO TOPUP PROFILE?
You can edit your Auto Top up profile by simply clicking the Edit action button in your Auto Top up profile view.
HOW TO CREATE MULTIPLE AUTO TOPUP PROFILES?
You can choose to create multiple Auto Top up profiles by simply clicking the Add New button on the top right of your Auto Top up profile view.
HOW TO SET UP AUTO TOPUP FOR MORE NUMBERS?
You can choose to add more numbers by simply clicking the Add New button on the top right of your Auto Top up profile view.
WHAT IS POSTPAID SCHEDULING?
Post-paid Scheduling is a feature that allows you schedule specified airtime amounts on re-occurring basis for settling postpaid charges. When post-paid scheduling is set, it means the post-paid subscriber would be automatically credited with the defined airtime amount on the defined date/time at the defined intervals.
HOW CAN I RESET MY PASSWORD AFTER SIGNING UP?
You can always reset your password by simply clicking the reset link beside your password field in your Auto Top up account view.
HOW MANY AUTO TOPUP PROFILES CAN I ADD TO MY ACCOUNT?
You can add as many Auto Top up profiles as you wish. Itâ€™s unlimited.
I FORGOT MY PASSWORD
No worries, simply click the â€˜Forgot Passwordâ€™ link in the Auto Top up Sign in View.
WHY DO I NEED A PAYMENT OPTION?
A payment option is needed in order to debit your bank account and credit your phone.
HOW MANY PAYMENT OPTIONS CAN I ADD TO MY ACCOUNT?
For now, you can add only one payment option. You can choose to add a different card by clicking on Add Card to change the existing card.
HOW TO DEACTIVATE A CARD LINKED TO MY ACCOUNT?
You can deactivate by adding a new card or by simply clicking the Deactivate/Activate button My Payment Option view.
HOW DO I EDIT MY ACCOUNT DETAILS?
You can edit your account details by clicking the edit action button in your Auto Top up account view.
IS MY ACCOUNT INFORMATION SAFE ON MTN AUTO TOPUP PLATFORM?
Yes, your account information is safe on Auto Top up. We only ask for relevant details. You keep other confidential information safe.
CAN I USE ANY DEBIT CARD TO ACTIVATE MY AUTO TOPUP ACCOUNT?
You can use your Visa Card, verve card and Master card to activate your Auto Top up Account.
WHAT HAPPENS IF MY BANK ACCOUNT BALANCE IS NOT UP TO THE REQUIRED AUTO TOPUP AMOUNT?
You will not be topped up and a notification that your top up failed due to insufficient funds will be sent to you.
WHAT SHOULD I DO IF MY AIRTIME BALANCE IS BELOW MY THRESHHOLD AND I DON’T WANT IT TO BE RENEWED?
You can edit your Auto Top up profile to an amount that suits your financial capacity.
ARE THERE ANY EXTRA CHARGES IF MY BANK ACCOUNT IS LOW AND ASSUME I GET CREDITED ANYWAY?
You will not be topped up and a notification that your top up failed due to insufficient funds will be sent to you hence no extra charges.
WHAT IS SCHEDULING?
Scheduling is a feature that allows you schedule specified airtime amounts on a One-off or Re-occurring basis. When a one-off schedule is set, it means the user (or the defined recipient) would be credited with the defined airtime amount on the defined date/time and no subsequent crediting afterward but with ‘Reoccurring’, the user is automatically credited with the defined airtime amount at the defined intervals.
WHAT IF I WANT TO SCHEDULE ONLY ONCE?
You can make use of the one off scheduling feature. It means the user (or the defined recipient) would be credited with the defined airtime amount on the defined date/time and no subsequent crediting afterwards.
I DON’T HAVE A CARD BUT I WANT TO SIGN UP
You must have a valid Naira card to be able to sign up and activate your account. Your bank account for the card to be used must be funded too as all top up transactions will be deducted from your bank account.
WHAT HAPPENS IF I DON’T HAVE MONEY IN MY ACCOUNT?
If you don’t have sufficient funds to carry out a transaction on the Auto Top up platform, the initiation of such transactions will fail and a failure notification containing the reason will be sent to you.
CAN I USE AUTO TOPUP IF I’M ABROAD?
Yes. Your beneficiaries with Nigerian numbers can continue to enjoy MTN Auto Top up. However, you cannot use it on your international number or numbers outside the Nigerian network provide.
CAN I ACTIVATE MTN AUTO TOPUP WITH MY INTERNATIONAL MASTER CARD?
No. At the moment, the platform only supports Nigerian debit cards.
MINIMUM SUPPORTED BROWSERS
MTN Auto Top up supports a wide range of browsers but users can get the best experience on Google Chrome and Mozilla Firefox browsers. The minimum supported versions are as follows:
– Chrome 72 — 29/01/2019
– Firefox 65 — 29/01/2019
– Safari (desktop) El Sierra — 22/07/2019
– Edge 44.17763 — 13/11/2018
– Android Chrome 71 — 04/12/2018
– Android Firefox 65 — 01/29/2019