How To Backup And Restore Your WhatsApp Chat History, Fix Backup Related Issues

To avoid loss of important messages and data when switching to a new device, it is important to backup your data on your old device. Your WhatsApp chat history should not as be well left behind. Backing up your chat history helps seamless switch of devices without loss of data. It makes its easier to also restore even when you format your phone. However, it seems a lot of people finds it difficulty to back their chats on Android and even on iOS devices.


Well, this article will help those in question to find the process as easy as ABC. Without much ado, let us learn how to backup and restore your WhatsApp chat history as well as fix some related problems.

How To Back Up Your Chat History

Go to WhatsApp > tap More options > Settings > Chats > Chat backup > BACK UP. It may take some time backing up your chats, but when completed, you should see 100% complete.

How To Back and Restore Your WhatsApp Chat history

Exporting Your Chat

You can use the export chat feature to export a copy of the chat history from an individual or group chat.

  1. Open the individual or group chat.
  2. Tap More options > More > Export chat.
  3. Choose whether to export with media or without media.

How To export Your WhatsApp Chat history

An email will be composed with your chat history attached as a .txt document.

FAQ Regarding WhatsApp Backup on Android

Q: My WhatsApp never completes backup, its either it doesn’t complete or automatically canceled:

A: One of you often experiences something like this, which means there might be an issue with your background data on Android. Make sure your battery optimization for WhatsApp is turned off. And make sure your internet connection is stable.

Q: Preparing the backup seems to take longer than expected. What should I do?

A: Just make sure your battery optimization is turned off completely. Note this problem is not exclusive to only Android 11 users, but general. Just make sure you have a stable fast internet connection.

Q: My backup gets stuck at 99%, it never gets to 100%.

A: When you encounter a problem like this, it is advisable you restart your back up and patiently wait for it to be completed.

Q: I’ve reinstalled WhatsApp, but it doesn’t seem to see my previous backup.

A: Make sure you use the correct Google account attached to your smartphone when you backup the previous one. If you do, try to log out and log in again. This helps a lot of times in finding your stored WhatsApp backup.

FAQ Regarding WhatsApp Backup on iOS

Q: My backup gets randomly stuck, and never complete.

A: Check if you have enough space on iCloud to accommodate your backup. Even if you think you have space, you should note the below;

You’ll always need 2x the space available in your iCloud account than the actual size of your backup. For example, if the new backup size is 3GB, you need 3GB x 2.05 = 6.15GB. In this case, you need to buy more storage.

Q: WhatsApp doesn’t see my previous backup after the reinstallation

A: Does your WhatsApp have permission to read files on iCloud? Go to iCloud from your iPhone settings>>iCloud>>WhatsApp. Check if it’s turned on. This should solve it when turned on.

Q: WhatsApp has restored my chats history but I don’t see my media.

A: This issue has been around for years and no solution has been proffered so far. It usually happens when you have a lot of media to restore. You can try to reinstall WhatsApp again to see if it can finally restore your chat history and media without any issues. If it doesn’t, then there is nothing you can do for now.

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