Facebook caught again – It was transcribing usersâ€™ voice messages this time around
Facebook and invading privacy are just Rice and Stew. According to Bloomberg, the company has reportedly been employing hundreds of outside contractors to transcribe audio messages from Facebook Messenger.
Contract employees said they were hearing usersâ€™ conversations, sometimes with vulgar content, but do not know why Facebook needs them transcribed.
Facebook Did Not Deny It
Facebook has confirmed it had been transcribing audio messages and said it will no longer do so, following scrutiny into other companies. The company announced that â€œmuch like Apple and Google, we paused human review of audio more than a week ago.â€
The reason behind real people listening to private conversations was to â€œcheck whether Facebookâ€™s AI correctly interpreted the messagesâ€, raising the question why would the social media want to know what users are talking about.
Mark Zuckerberg, CEO of Facebook, has previously denied in front of US Congress that his company was collecting audio from users to inform ads or help determine what people see in their news feeds, calling it â€œconspiracy theoryâ€ in a response to US Senator Gary Peters.
However, the company acknowledged it â€œonly accesses usersâ€™ microphone if the user has given app permission and actively using a specific feature that requires audio (that would be the mic button in your Messenger chat).