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FG Orders MultiChoice DStv/GOtv to Provide 14 days Pause Option to Subscribers

The Federal Competition and Consumer Protection Commission (FCCPC), formerly known as Consumer Protection Council, has urged Multichoice, owners of digital satellite television (DStv), to begin moves that will ensure subscribers are compensated for disruption of services resulting from failed, faulty, poor, or unprofessional installation by its agents.

In July 2018, MultiChoice Nigeria announced the upward review of the monthly subscription rates for its cable television systems, DSTV and GoTV, with effect from August 1, 2018.

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But the Consumer Protection agency had kicked against the review and ordered DSTV to immediately reverse the decision. A court seating in Abuja also restricted Multichoice from implementing the new increase in tariff, but Multichoice defy the order and went ahead with the increase.

To this effect, the commission has issued a final order to the South African-owned firm to provide subscribers the option of periodically suspending subscription no less than three times yearly for up to 14 days in each instance.

In addition, the Commission also charged MultiChoice to ensure that all subscribers have free and automatic access to the prevailing selected local free-to-air channels.These instructions formed part of the 11 directives in a “Final Order” issued against Multichoice for raising its subscription tariffs despite a court order barring it.

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