Some subscribers on Smile Network have been experiencing network downtime in the past week. Smile MiFi failed to connect to internet due to an attack on the network provider by a malware instigated by Jisatsu.
According to Smile Nigeria, some of its customers’ devices were affected by the reported malware believed to have been instigated by Jisatsu, Smile said many of its customers were unaffected by the malware as a result of its timely identification through its firewall.
However, lots of customers complained bitterly as seen on their social media handle below;
Dear customer, due to the recent issue with some devices, the affected device would require a reset and password change. Please connect to your device and post the IP https://t.co/d0Dt3RlQC0 on a new browser to reset your device. Our sincere apologies for any inconvenience. pic.twitter.com/cViNlgfBop
— Smile Nigeria (@SmileComsNG) April 22, 2019
Smile Nigeria, nonetheless, regretted any inconvenience caused by the incident and advised those that have noticed any service disruption to contact the nearest Smile shop or call the call centre for prompt attention and solution.