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How to Fix ‘Apps not responding, crashing or Freezing’ on Android

If an app installed on your Android device is crashing, or won’t open, respond, or work properly, try the troubleshooting steps below. After trying each, check whether it fixed your issue.

There are several reasons why the apps keep crashing or freezing. The app can become unresponsive or it may crash if it is not up to date. Many apps work a lot better if you have a strong Internet connection.

Also, if you do not have enough free storage space on your Android, the apps won’t be able to run properly. It is very important to clear the app’s cache and data once in a while especially for the apps you use frequently.

How to Fix Apps not Responding, Crashing or Freezing on Android Devices

STEP ONE: Restart and Update:

>>To restart your phone, press and hold the power button for a few seconds. Then, on your screen, tap Restart

If you don’t see “Restart,” press and hold the power button for about 30 seconds, until your phone restarts.

>>Check for Android Update:

System updates can bring improvements that could fix your issue.

To check for and install system updates:

  1. Open your device’s Settings app .
  2. Near the bottom, tap System  Advanced  System update. If needed, first tap About phone or About tablet.
  3. You’ll see your update status. Follow any steps on the screen.

>>Update the App in Question:

App updates can bring improvements that could fix your issue.

To see and get updates for your apps:

  1. Open your device’s Play Store app .
  2. Tap Menu   My apps & games.
  3. Apps with available updates are labeled “Update.”
    • If an update is available, tap Update.
    • If more updates are available, tap Update all.

STEP TWO: Check for Larger App Issue

1.Force Stop the App:

Android automatically manages the memory that apps use.

But to completely shut down an app, including any background services that it may be using:Open your device’s Settings app .

Tap Apps & notifications.

Tap the app. If you don’t see it, first tap See all apps or App info.

Tap Force stop.

2. Clear App Cache:

Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.

To clear the cache for the app:

  1. Open your device’s Settings app .
  2. Tap Apps & notifications.
  3. Tap the app. If you don’t see it, first tap See all apps or App info.
  4. Tap Storage  Clear cache.

3. Clear the App Data:

Clearing all of an app’s data can resolve some issues.

Caution: Any data saved in this app will be erased.

To clear all of an app’s data:

  1. Open your device’s Settings app .
  2. Tap Apps & notifications.
  3. Tap the app. If you don’t see it, first tap See all apps or App info.
  4. Tap Storage  Clear storage or Clear data  OK.

Finally, if the problem continues, uninstall the app.

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