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Frequently Ask Questions (FAQs) on MTN Differentiated Kpalasa Offer

QUESTION. What is MTN Differentiated Kpalasa Offer?

ANSWER. MTN Differentiated Kpalasa Offer is an offer, which reward customers with new 4G and 3G devices on

MTN network 100% and 50% data bonus respectively for 3 months and up to 6 months depending on their type of devices.

MTN Differentiated Kpalasa Offer

QUESTION. Who can enjoy MTN Differentiated Kpalasa Offer?

ANSWER. All new and existing customers with;

  • New 4G and 3G devices on MTN network
  • 4G and 3G devices that have never been used on MTN network.
  • USIM and 3G SIM that have never enjoyed the offer in the past 12 months

QUESTION. What phone and devices can I enjoy the offer for 6 months?

ANSWER. ONLY 4G and 3G devices that have special partnerships with MTN will be able to enjoy the offer For 6 months.

QUESTION. What phone and other devices are classified as new on MTN network?

ANSWER.All 4G and 3G devices that have never been used on MTN network.

QUESTION. How do I qualify For MTN Differentiated Kpalasa Offer?

ANSWER. Simply insert a registered MTN SIM into your new 4G or 3G device, wait for an SMS confirming the bonus offer you are eligible for, and activate any of the MTN Data bundles.

QUESTION. How long can I keep enjoying the Differentiated Kpalasa on my device?

ANSWER. You will enjoy the offer on devices in below category:

Also Read
Device Validity
4G Devices (Standard Offer) 3 months
4G Devices (Special Partnerships) 6 months
3G Devices (Standard Offer) 3 months
3G Devices (Special Partnerships) 6 months

 

QUESTION. Will I be able to enjoy both Kpalasa phone (20%) offer and Differentiated Kpalasa offer?

ANSWER. No! You will only be able to enjoy Differentiated Kapalasa Offer.

QUESTION. Will I be charged for activating an MTN Data bundle?

ANSWER. Yes, you will be charged for activating any of the MTN Data Bundle, however, you will not be charged For the Data bonus.

QUESTION. Will the Data Bonus offer Rollover?

ANSWER. No! It will not roller.

QUESTION. How do I check my Differentiated Kpalasa Offer balance?

ANSWER. You will be able to check your data bundle balance via the Following channels:

  1. SMS: Texting 2 to 131
  2. USSD: Dialling *131*4#
  3. MyMTNApp

QUESTION. I have a smartphone used on another network, how can I enjoy this offer?

ANSWER. All smartphones that have not been used on MTN network before will enjoy the offer. Simply insert a registered MTN SIM card in the device.

Device Offers Comment
4G devices (Standard offer) 100% bonus on any data bundle purchased, valid for 3months from the date of device activation. 100% bonus usable on any network 2G/3G/4G
4G devices (Special partnerships) 100% bonus on any data bundle purchased, valid for 6months from the date of device activation. 100% bonus usable on any network 2G/3G/4G (IMEIs to be configured with this special offer will be provided when necessary).
3G devices (Standard offer) 50% bonus on any data bundle purchased, valid for 3months from the date of device activation and accessible all day/night 50% data bonus offer on 3G Devices
3G devices (Special partnerships) 50% bonus on any data bundle purchased, valid for 6months from the date of device activation and accessible all day/night 50% data bonus offer on 3G Devices (IMEIs to be configured with this special offer will be provided when necessary).

 

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