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Tips On Mobile Number Portability

Mobile Number Portability (MNP) is a service that allows you as a mobile phone users to change service providers and still retain your phone number without the hassle of informing all your contacts since your number remains the same.

What Are The Benefits of Porting To Your Preferred Network?

  • Better and cheaper offers from network operators due to competition
  • Ability to retain the same number

Tips On Mobile Number Portability

  • All customers that have not recently ported their lines within the last 45 days are eligible to port in.
  • Customer would need a valid Driver’s license, National ID card, International passport, Voters Card, NIMC slip, valid student identity card, Police or Military identity card to initiate port request.
  • Customer must back up all contacts saved on their current operator’s SIM card as contacts not backed up might be lost.
  • All credit on the line must be used up before porting as any outstanding credit will be forfeited at the time of porting.
  • All old voicemail, SMS, MMS and ancillary services will be lost after porting, therefore, there will be a need to set these up again when porting process is completed.
  • Porting request cannot be cancelled after porting request forms are completed, signed and submitted.
  • Porting can only be done once every 45 days.
  • For Postpaid customers with outstanding bills to their previous service provider, the previous service provider is permitted to use any legal measures to recover the outstanding charges.
  • Any mobile number on the GSM network can be ported irrespective of the type of service it is been used for (e.g. voice, data, GPRS tracking etc.)

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