Following an almost unending questioning of Facebook owner, Mark Zuckerberg, WhatsApp posted a new FAQ section aimed at mainly WhatsApp business users.
WhatsApp has reassured its users that their data and communications are secured with end-to-end encryption; nobody in between can read messages and listens to calls – not even WhatsApp itself.
The updated WhatsApp FAQ states that “All WhatsApp messages and calls are secured with end-to-end encryption. This ensures only you and the person you’re communicating with can read your messages or listen to your calls, and nobody in between, not even WhatsApp,”
While the messages being delivered to businesses are end-to-end encrypted, it is worth noting here that WhatsApp doesn’t ensure the privacy of the communications that take place between businesses and users.
In other words, when you contact a business, there are chances that your messages will be seen by several people in that business.