MTN customers can report fraudulent Sim Swap and all other fraudulent issues on his/her line on the IVR through the following steps.
How To Report Sim Swap And Other Fraudulent Issues
- Simply put a call through MTN customer care center by dialing 180 or 181.
- Press 9 while on the â€˜Quick menuâ€™ to go to the â€˜Main menuâ€™.
- Press 6 â€˜For Supportâ€™ while on the â€˜Main menuâ€™.
- Press 3 for â€˜To Report Suspected Fraudulent Activityâ€™ on line.
- Listen to the information on how to report fraudulent activities and presses 0. If you wish to â€˜Speak with a Customer Care Representativeâ€™.
For further clarifications, please send an email to firstname.lastname@example.org.