MTN customers can report fraudulent Sim Swap and all other fraudulent issues on his/her line on the IVR through the following steps.
How To Report Sim Swap And Other Fraudulent Issues
- Simply put a call through MTN customer care center by dialing 180 or 181.
- Press 9 while on the ‘Quick menu’ to go to the ‘Main menu’.
- Press 6 ‘For Support’ while on the ‘Main menu’.
- Press 3 for ‘To Report Suspected Fraudulent Activity’ on line.
- Listen to the information on how to report fraudulent activities and presses 0. If you wish to ‘Speak with a Customer Care Representative’.
For further clarifications, please send an email to [email protected].