How To Report Sim Swap And Other Fraudulent Issues On your MTN Line Via 180 or 181

MTN customers can report fraudulent Sim Swap and all other fraudulent issues on his/her line on the IVR through the following steps.

How To Report Sim Swap And Other Fraudulent Issues

1. Simply put a call through MTN customer care center by dialing 180 or 181.
2. Press 9 while on the ‘Quick menu’ to go to the ‘Main menu’.
3. Press 6 ‘For Support’ while on the ‘Main menu’.
4. Press 3 for ‘To Report Suspected Fraudulent Activity’ on line.
5. Listen to the information on how to report fraudulent activities and presses 0. If you wish to ‘Speak with a Customer Care Representative’.

For further clarifications, please send an email to selfserviceandelectronicchannels@mtn.com.