MTN Audrey Care: Healthcare
for Women Trying for a Baby, Expectant and Nursing Mothers

What is MTN Audrey
Care? 
MTN Audrey Care is an all-inclusive maternal and child
healthcare service, which has as its primary aim the reduction of maternal and
child mortality, as well as the improvement of maternal and child health and
nutrition behaviour.

By simply dialling *921#, a woman can easily subscribe to
the service, paying only N100 a week for all the benefits she will enjoy. These
include a pregnancy insurance cover, a free Audrey pack (a selection of
maternal and newborn healthcare products) and valid health and nutrition
support information. Offered in collaboration with The Audrey Pack Company, and
supported by the GSMA, MTN Audrey Care has as its primary aim the reduction of
maternal and child mortality, as well as the improvement of maternal and child
health and nutrition behaviour.
The service has three
variants, namely
:
  1. Trying to Conceive Plan
  2. Pregnant Woman Plan
  3. Nursing Mother Plan

How much does each
plan cost?
The cost is N100 weekly.
How do I activate
plans or update my profile?
The service uses USSD for registration, profile update,
activation and deactivation of plans. You can access these by simply dialling
*921#.
Can I change my plan
after some time?
Yes. You can opt out of your old plan and choose a new plan.
You will not be charged for deactivation but will be charged N100 upon
activation of a new plan. Dial *921*4# to get started.
How do I access the
insurance plan?
You are entitled to insurance cover after 12 weeks of
activation without opting out. You can check your eligibility status by
dialling *921#. This also entitles you to your pregnancy pack (mum-to-be Pack)
and the new-born pack after delivery.
How do I update my
profile?
You can update your profile by dialling *921*2#. Then input
your details. The details required are name, date of birth and location.
How do I check if my
insurance cover is still valid?
You can dial *921*3# to check the validity of your insurance
cover.
When am I eligible to
make a claim?
You are eligible to make a claim after 12 weeks of
activation without opting out.
Can I use this
service from my post-paid line?
Yes. This service is available to both prepaid and post-paid
customers. It is available to all registered customers on the MTN network.


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How often will
content be delivered to me?
Content will be delivered to you at least once in a day.
Can I choose the
language I want content to be delivered to me in?
Yes. Content can be delivered to you in any language of your
choice. Available languages include English, Igbo, Hausa, Pidgin and Yoruba.
How often will I be
charged for this service?
Weekly. You will be charged N100 weekly. Charges shall be
from your main account. Bonus accounts shall not be used to fund this service
Do I automatically
get migrated to a Newborn Plan after I give birth?
Yes. After week 42, you will be automatically migrated to
the Newborn Plan. If you wish to migrate before week 42, you can simply opt out
of your old plan and activate a new plan.
How can I get support
for this product?
Customers can obtain support for the service by calling
01-460 0000, 216 or 180. Customers can also send an email to
escustomerservice@mtnnigeria.net.
How long is the
Newborn Plan?
The Newborn Plan is for 104 weeks, that is, 2 years.
How do I get my
Audrey Pack?
In addition, every woman on the service gets a free Audrey
Pack a selection of maternal and new-born healthcare products, such as
diapers, baby cream, baby soap, disinfectants, etc., from reputable brands. To
get your Audrey pack, visit www.theaudreypack.com and fill the request form or
send an SMS to 32120 in this format: TAP (space) Name (space) hospital name
(space) hospital address (space) NB/MTB.
Where do I pick my
Audrey Pack from?
Your pack will be delivered to your hospital at no cost.
Will I get my Audrey
Pack if I am not based in Lagos?
Yes you will, as long as you are in Nigeria and registered
in a hospital.
How long should I be
on the service before I get my Audrey Pack?
You have to be on the service for 12 weeks without opting
out before you get your Audrey Pack.
Can I pick my Audrey
Pack from any hospital?
No, you can only pick your pack from your registered
hospital, where you go for your antenatal or immunization.
Can my husband pick
up my Audrey Pack?

Yes he can, provided his name and number are on your request
form.

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